Refund policy

Returns / Exchanges
The Grateful Tea Co's return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your tea must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should email us: thegratefulteaco@gmail.com and ship your product to:

The Grateful Tea Co. 
20324 Middletown Road, Cornelius NC 28031

Email: thegratefulteaco@gmail.com or Phone: 704-787-3729

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition or is damaged for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds:  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days.

Final Sale items / Clearance Items:
Only regular priced items and some sales items may be refunded, unfortunately, final sale/clearance items cannot be refunded.

Return Shipping:

To return your product, you should mail your product to: 

The Grateful Tea Co. 
20324 Middletown Road, Cornelius NC 28031

Email: thegratefulteaco@gmail.com or Phone: 704-787-3729

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.